1. Overview

At Alfa Contracts, we are dedicated to providing high-quality bid writing, tender management, and compliance consulting services. Due to the professional nature of our services, which involve extensive labor, strategy development, and custom documentation, this Refund Policy outlines the conditions under which cancellations, refunds, or service adjustments may be issued.

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2. Scope of Services & Consultations

Our consulting services are delivered based on individual contracts, scope of work (SOW) documents, or explicit client proposals. Once work has commenced on a tender or compliance project, resources are committed immediately to meet statutory deadlines.

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3. Cancellation & Refund Eligibility

• Cancellation Before Project Initiation: If you request a cancellation in writing before any strategic analysis or bid writing has commenced, you may be eligible for a full refund minus any incurred transaction or administrative fees.
• In-Progress Services: If work has already begun on your bid or tender project, refunds will be calculated on a pro-rata basis based on the hours logged and deliverables completed up to the date of written cancellation.
• Completed Services: Once a completed bid document, tender submission package, or final report has been delivered to the client, no refunds will be issued.

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4. Tender & Procurement Outcomes

While Alfa Contracts applies maximum diligence, expertise, and strategic rigor to every submission, contract award decisions rest solely with the procuring entity or buyer. Consequently, we do not issue refunds based on the outcome of a procurement or bid decision.

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5. Requesting a Refund

To request a refund or raise a query regarding your billing, please submit a written notice to our team including your project reference number and detailed reasoning:

Alfa Contracts

Email: info@alfacontracts.co.uk

Phone: +44 7735 038205

Address: 128 City Road, London, EC1V 2NX

Approved refunds will be processed using the original method of payment within 7–14 business days of approval.