Terms & Conditions

Welcome. These Terms & Conditions govern your use of our services provided by Alfa Contracts. By engaging our services you agree to these terms. Please read them carefully.

1. Services

We provide bid writing, tender management and compliance consultancy as agreed in your proposal or Scope of Work. Deliverables, timelines and fees are set out in the contract between the parties.

2. Fees & Payment

All fees are payable as set out in the invoice. Late payments may incur interest and suspension of services. Additional work outside the agreed scope will be charged at our standard rates.

3. Cancellation & Refunds

• Before Work Starts: Written cancellations received before project initiation may receive a full refund less transaction fees.
• After Work Commences: Refunds (if any) will be pro-rata based on work completed and costs incurred.
• Completed Deliverables: No refunds once final deliverables are provided and accepted.

4. Liability

We will deliver services with reasonable skill and care. Our liability is limited to direct losses up to the value of fees paid for the specific service. We are not liable for indirect or consequential losses or for procurement outcomes.

5. Confidentiality

We will treat client information as confidential and not disclose it except as required by law or with client consent. Client grants us a limited licence to use materials necessary to deliver services.

6. Intellectual Property

Unless otherwise agreed, the client retains ownership of their pre-existing IP. On payment in full, deliverables created for the client will be assigned to the client, subject to third-party rights.

7. Dispute Resolution

Any dispute should be raised in writing. Parties will attempt to resolve disputes amicably before pursuing legal remedies. These terms are governed by the laws of England and Wales.